- A program develop to improve ALL EMPLOYEES learning capabilities understanding your program through Company, Client, Customer and Industry.
- Awareness and Preparation of ALL EMPLOYEES to adapt to any cultural difference.
- Execution and Expert Quality of ALL EMPLOYEES to familiarize specific project to act as an extension.
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UNDERSTANDING TARGET INDUSTRY
What is the nature of the line of business your client is in and what kind of products or services do they provide. This includes an overall look at the economic outlook for the industry, the major competitors, and the vocabulary or jargon unique to that client. |
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KNOWING COMPANY CULTURE
We focus on your company so that our people know what your competitive advantage your company has and why your clients chose you, as well as the demographics and relationship that your company has with EC Solutions. |
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EXTENDING CLIENT ENGAGEMENT
We educate our agents on the client’s unique place in the industry including the corporate financial profile, corporate culture and what their product or service is. |
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CUSTOMER AWARENESS
Our agents will not only learn about the customer, but they will also practice providing the services until they are comfortable who the customers are and what it takes to meet their needs. The emphasis is on understanding why the customer is calling and what it takes to end every call with a satisfied customer. It’s a completely hands-on training experience that goes beyond simply reading a script. |
What Do Customers Really want to See?
- Continuous review of
Company Performance
Client Satisfaction and Feedback
Customer Quality Assessment
Understanding the Relationship
- Creating an IC3U®activity once a week through YouTube and training program for specific project
- Monitor daily 10 minute commitment
- Ensure that action steps are followed
- Reward employees Daily and Monthly spiffs or bonus
