- A program develop to improve ALL EMPLOYEES learning capabilities understanding your program through Company, Client, Customer and Industry.
- Awareness and Preparation of ALL EMPLOYEES to adapt to any cultural difference.
- Execution and Expert Quality of ALL EMPLOYEES to familiarize specific project to act as an extension.
Our agents will not only learn about the customer, but they will also practice providing the services until they are comfortable who the customers are and what it takes to meet their needs. The emphasis is on understanding why the customer is calling and what it takes to end every call with a satisfied customer. It’s a completely hands-on training experience that goes beyond simply reading a script.
What Do Customers Really want to See?
- Continuous review of
Client Satisfaction and Feedback
Customer Quality Assessment
Understanding the Relationship
- Creating an IC3U®activity once a week through YouTube and training program for specific project
- Monitor daily 10 minute commitment
- Ensure that action steps are followed
- Reward employees Daily and Monthly spiffs or bonus